Native M1 Water Purifier Review: Features & Performance

Advanced 10-Stage Purification Technology

This purifier uses a detailed 10-stage purification process designed for thorough water treatment. It begins with a multi-layer pre-filter and sediment filter that capture dust, sand, and larger particles to protect internal components. The RO membrane then removes dissolved salts, heavy metals, and chemical impurities. A UV chamber neutralizes bacteria and viruses, while post-carbon filtration improves taste and odor. In the final stages, dedicated mineral, alkaline, and copper cartridges reintroduce essential elements such as calcium and magnesium to enhance both taste and pH balance.

One important distinction is that it does not rely on a manual TDS controller to mix untreated water back into purified water. Instead, every drop passes through the RO membrane for complete purification. After that, the mineraliser and alkaline cartridges restore essential minerals in controlled amounts. This approach ensures the water is fully purified first and then chemically balanced for safe and healthy daily consumption.

Installation & Pre-Requisites

Before installation, ensure your kitchen setup meets the following requirements:

Space & Placement

• Wall-mount installation only
• Flat wall with around 2 feet of vertical clearance
• Unit height: 54.7 cm

Power & Water Access

• Standard 230V electrical socket nearby
• Water inlet within 1.5 to 2 metres of installation point

Water Pressure Requirements

• Ideal input pressure: 10 to 30 PSI
• If pressure exceeds 30 PSI, a Pressure Reducing Valve may be required (approx. ₹250)
• If pressure is below 10 PSI, a Pressure Enhancing Pump may be required (approx. ₹500)

Installation Timeline

• Free standard installation is typically completed within 24 to 48 hours after delivery

Understanding the 2-Year Unconditional Warranty

The 2-year unconditional warranty is a key differentiator, but it helps to understand what it includes.

What Is Covered

• All consumables including pre-filters, sediment filters, and carbon filters
• RO membrane
• All electrical components

If any of these parts fail within two years, they are replaced at zero cost.

What “Unconditional” Means Unlike many brands that classify filters as wear and tear or charge separate visit fees, all covered components and service visits are included during the warranty period.

Usage Conditions The maintenance-free claim is tested for up to 12,000 litres of water processing, assuming input TDS is below 1500 PPM. If input TDS exceeds 1500 PPM, filters may require earlier replacement, which remains covered under warranty.

How to Raise a Claim Service requests are placed directly through the Urban Company app with a one-click claim process.

Maintenance Tips for Users

Check the External Sediment Filter (ESF)
Although the internal filters use an auto-clean mechanism, it is advisable to occasionally inspect the external sediment filter housing, especially if your municipal or tanker supply carries visible mud or sand. Heavy buildup can affect water flow over time.

Flush After Long Gaps in Use
If the purifier remains unused for several days, drain and refill the 8-litre storage tank twice before regular consumption. This ensures the stored water is fresh and safe for drinking.

Water Taste and Quality

The first noticeable difference is the taste. The alkaline and copper cartridges help create a balanced and slightly sweet profile, similar to packaged mineral water. Added minerals such as calcium and magnesium improve the overall mouthfeel. Unlike basic RO systems that often produce flat or slightly metallic-tasting water, this system delivers water that feels lighter and more refreshing for daily consumption.

Smart Rinse Technology

The purifier includes an automatic membrane cleaning feature known as Smart Rinse. You may occasionally hear the unit run for a few seconds even when water is not being dispensed. This process helps prevent scale buildup on the RO membrane and supports long-term performance. It plays a key role in maintaining filter efficiency over the claimed two-year maintenance period.

Dispensing and Storage Performance

The 8-litre storage tank is adequate for a family of four to five members. The dispensing flow is steady and quick, making it easy to fill bottles without delay. An in-tank UV LED continuously maintains water hygiene, reducing the risk of bacterial growth even if water remains stored overnight.

Final Verdict

The Native by Urban Company M1 Water Purifier delivers a practical and health-focused solution for safe drinking water at home. It handles contamination concerns across different water sources while ensuring proper mineral balance through alkaline and copper enrichment. The purification process is thorough, the storage capacity is sufficient for families, and the overall performance is consistent for daily use.

What truly sets it apart is the 2-year unconditional warranty that covers filters, the RO membrane, and electrical components. Combined with its maintenance-free promise, this makes it a dependable long-term investment for households that want clean, balanced water without recurring service costs.